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Frequently Asked Questions

GENERAL FAQs

Why do I need a speed awareness device?

The modern driver faces many challenges whilst out on the road. At Road Angel, we create products which enable users to be more safety-conscious and aware.

With so many hazards on the road, a Road Angel device can advise you of road speed limits, fixed safety cameras, mobile speed enforcement sites and other dangers to drivers.

Why do I need a dash cam?

A dash cam is an extra level of necessary protection for you, your family, any passengers and your vehicle. A dash cam does not just protect you from simple accidents in car parks and between average road users. ‘Crash for cash’ scams are run by fraudsters who manufacture collisions which cost the UK around £340m a year.

How many different speed cameras are there?

Truvelo and Gatso cameras are the most widely used speed cameras. There are also average speed cameras, known as SPECs, and variable speed cameras (known as HADECs).

Why do you charge subscriptions?

Our latest speed camera detectors are OTA device's (Over the Air). This means that these devices have an internal sim card which enables it to update OTA, for you, the customer, this means as soon as we update the information we hold on Camera locations, your device gets this information in real time. Your PURE informs you of school zones, congestions zones and we provide the Road Speed Library, so on roads you are not familiar with, your PURE will know the speed of the road you are on. Using your PURE, you are also able to select the catagory of vehicle you are driving and the PURE will adjust your speed limit information accordingly. Combined with all of those smart features,. we also have a dedicated team of spotters who drive the length and breadth of the UK checking the information we have is correct and current.

I need to send my device in for repair. How long does the repair take?

We aim to have your device fully tested, repaired and dispatched back to you within 14 working days. Please contact our support team on 0330 320 3030 for more information on our returns and repair service.

How long is the warranty for a device valid for?

The standard warranty for a Road Angel device is 12 months. Extended warranty is available to purchase. Please contact our customer service team on 0330 320 3030 for more information.

Where can I download User Guides, Firmware Updater's and Software?

You can find all the necessary resources from our Support Center. Here you will find all the device downloads, firmware release notes, Computer software and helpful User Guides.

PURE FAQs

Is the Road Angel Pure a Speed Camera Detector?

Yes! Our speed camera and radar detectors give live updates and information based on GPS location, with built-in laser gun protection to guarantee the identification of the speed limit on even the most remote road. The Road Angel PURE even includes App connectivity to iOS and Android smartphones. Learn more about our speed awareness products now.

What type of Speed Cameras does the Road Angel Pure Detect?

Road Angel alerts users to all fixed safety cameras, average speed monitoring cameras, variable speed limit cameras, fixed point safety cameras. Our devices also alert users on red light and dual speed cameras.

The database also includes locations of mobile speed enforcements, accident blackspots, congestion zones, primary school locations and ungated railway crossings.

Does the Road Angel Pure detect mobile speed camera Vans?

Yes. The Pure has a built in laser detector. In addition to this it also has known Mobile Safety Enforcement locations in the alerts database.

Does the Road Angel Pure have a built in battery?

Yes. After a full charge the built in battery will last 3 – 6 hours during normal use. The Pure can last 10+ days on standby.

Will the Road Angel Pure know the actual road speed?

Yes. The Pure has a Road Speed Library (RSL) database so will display the actual road speed limits.

Does the Road Angel Pure support smart motorways?

Yes. The Road Angel Pure has Smart Motorway functionality. With a valid Smart Motorway subscription (Currently 3 months free trial) the Pure keeps you informed on all controlled motorway's around the UK. When the variable speed limit changes on the Smart Motorway you are traveling on, the Pure will alert you to the change of speed limit in real-time! This is all thanks to the direct connection to The Highways Agency that Road Angel utilises.

Is the Road Angel Pure legal?

The Pure is legal in the UK. However, if you are considering taking it abroad, please be aware that devices with laser detection built in are illegal in a number of EU countries. We advise checking before taking your Pure out of the UK.

How easy is it to fit the Road Angel Pure?

With our wireless windscreen mount, it has never been easier to fit a Road Angel Pure into your car. If you choose to have your device hardwired, we recommend always seeking professional advice from an auto electrician.

Why does my computer not recognise my Road Angel Pure?

Make sure your Pure is connected to your PC or Mac using the lead provided in the box and download the Updater Software from our Support Center. Once the Pure has connected to your computer a message should display on screen – Connected to PC. Please contact our support team on 0330 320 3030 for more information and support.

Does the Road Angel Pure have to be hardwired in?

No. You can either, use the lead provided and connect the Pure to your cigarette lighter using the USB adapter or you can have it hardwired into your vehicle – if you choose to have it hardwired then please consult with an Auto Electrician.

Does the Road Angel Pure work with my heated windscreen?

It may do, as long as you have positioned it in the correct place. Please note that the Road Angel Pure does not work in vehicles with solar reflective windscreens. However, if you experience problems with GPS reception, please contact our support team on 0330 320 3030 for more information and support.

Why does my Road Angel Pure say searching for satellites?

Searching for satellites can take longer than normal after a firmware update.

1. This is normal behaviour as the ephemeris data (positions of satellites) is reset. This also happens when a Pure is switched off for more than six hours.

2. Please take into account that we don’t make the GPS module, and this issue is common with other GPS devices after an update or being switched off for more than six hours.

3. We have had abnormal weather as seen on the weather forecast due to the jet stream, this effects the GPS signal.

4. If the Pure has been off for 6 hours or more the device can take longer to satellite search, however we have implemented AGPS (Assisted GPS) whereby once the pure is on the mobile network and synced to our servers the ephemeris data is sent to the Pure to speed up the process.

If you are suffering with excessive satellite searching please check you have a clear view of the sky and haven’t recently changed car to one with a heated/solar screen.

How do I know when a new firmware update is available?

When a new firmware update for your Road Angel Pure is available, a message will display on your device informing you of a available update. This message has to be dismissed with a button press. Also the USB icon will be displayed on the screen of your device.

How do I find out when my subscription is due for renewal?

There are a couple of ways to discover this. First, tapping the top left button on your Pure until you see your serial number will also display whether your device is due for a renewal of subscription. You can also find out whether your subscription needs renewal by connecting your Pure to your PC and launching the Updater.

How do I configure the settings for my Pure?

You can do this in one of two ways, either by using your mobile phone or via a PC or Mac. When using a Mobile Phone, download the Road Angel app from your App Store, connect the device to the phone via the WiFi and choose the ‘Read Device’ option – here you can change the settings. To change the settings via the PC, connect the device to the PC and wait for the Updater to launch. When it does, select the ‘Configure’ button in the top right and view the options. If you need help with this, please contact our support team on 0330 320 3030 for more information and support.

Can the Road Angel Pure windscreen mount be moved between cars?

The Pure uses an adhesive windscreen mount so isn’t suitable to be moved from one vehicle to another. However, if you require a second Windscreen mount, we may be able to offer you discount on another mount. Please contact our customer services team on 0330 320 3030 for more information.

Why does my Road Angle Pure have low battery after a firmware update?

During a firmware update that includes an Road Speed Library (RSL) the Road Angel Pure might not get optimal power via the USB cable from the computer to. You might find that the battery on the Road Angle Pure has discharged. After the firmware update please charge the Road Angel Pure via the mains and not the computer.

Why is my database version different to the one on the website?

First check that you have the latest firmware and a valid subscription. If your device has a database number lower than that of the website, wait for it to get a SIM signal and update. If your device has a database number higher than that of the website, this means there are several updates that are on going and the website will update accordingly in due course. For all other database version issues please contact the support team directly.

HALO FAQs

What Micro SD card should I use?

We recommend a Class 10 or higher Micro SD card with a capacity between 16GB - 128GB. Recording times will vary between different dash cams.

How do I connect to the Halo via Wi-Fi?

The Halo Go, Drive and Pro have Wi-Fi connectivity for use with the Halo smartphone app. First, make sure your dash cam is turned on and once you have download the app from the Appstore or Playstore go to your phones Wi-Fi settings and find the Halo dash cam. The default Wi-Fi password is 1234567890.

Why can't I use live preview, playback footage or download videos?

The Halo Go, Drive and Pro have share the same smartphone app that enables you to live preview, playback recordings and download recordings with the Pro offering extra functionality in the form of GPS and telematics data. If you are experiencing issues with not being able to use live preview, playback footage or download videos try turning off your "Mobile Data" in your phones settings before using the Halo app.

Please contact our support team on 0330 320 3030 for more information and support.

Why isn't my Halo Pro showing my speed?

Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Advanced Camera Settings, then make sure the "Reveal the speed" option is turned on.

Which way should I orientate my Halo Pro's rear camera?

Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Advanced Camera Settings and there you can flip the images both vertical and horizontal.

How do I format my SD card?

The Halo Go, Drive and Pro have the ability to format the SD card using the Halo smartphone app. Using the Halo smartphone app, once connected to the camera go to Settings > Camera Settings > Camera Storage Management. From this screen you can format the SD card.

I don't have a smartphone, can I still view recorded footage?

The Halo Go, Drive and Pro have a companion smartphone app to help in the view, playback and downloading of recorded footage. But if you do not have a smartphone or a compatible phone you can remove the SD card and insert it into a computer to view the files. Please be aware that for full functionality the Halo app has to be used.

Please contact our support team on 0330 320 3030 for more information and support.

DELIVERY & RETURNS FAQs

Do I have to be there to sign for delivery?

We require you to be at home or make arrangements to receive your delivery. If no one is at home, the courier will leave a card with their contact details to arrange a second delivery.

How long does delivery take?

As standard, please wait 3-5 working days to receive your delivery. However, please note that this is subject to stock availability. When the stock is low, delivery can take up to a maximum of 14 working days.

How much does delivery cost?

Standard UK delivery is free. Next day UK delivery is also available for £4.99.

I want to return my product. How do I do this?

If you would like to return your product please use the Device Return Center found in your Account area on the website. Please ensure that you send your returns package with a method of adequate insurance as Road Angel cannot take responsibility for lost packages.

Where can i find your Returns Policy?

Our Returns Policy, along with other Policies can be found here.

KLARNA FINANCING FAQS

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 190,000 online stores. Over 80 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card at www.klarna.com/uk

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Road Angel run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card.

What happens if I cancel or return my order?

As soon as Road Angel have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Road Angel. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email to pay for your order.

Have you received my payment?

If you pay by card, Road Angel will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to www.klarna.com.

What happens to my statement, when I've returned the goods?

Once Road Angel has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed.

I've received a statement, but I've not yet received my goods?

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Road Angel to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log in at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.