This page is under
maintenance – if you experience any issues please call 0330 320 3030
Dear drivers, a small glitch in our server infrastructure is currently causing issues with device
registration for the Pure Touch.
We can only offer our sincere apologies for any inconvenience caused and we are working on the fix as
swiftly as we can.
Our engineers advise that the problem will be fixed by next week from when you will be able to register your
device as usual.
We thank you for your patience and understanding and wish you safe driving.
Important Points: Our Website is Currently Undergoing Maintenance work, we apologise for any inconvenience caused.
1. If you are looking to register a PURE TOUCH (white Box) this is only done via our Smartphone App – please follow our set up video here. https://www.youtube.com/watch?v=ZZ4dgxsiyKw
2. If you experience any problems with registering a Halo or RA Pure please simply call our team on 0330 320 3030, they’ll be able to get the device registered and/or subscribed right away!
3. Subscriptions can be very easily purchased online over the phone on 0330 320 3030, subscriptions can be activated or over the phone on 0330 320 3030.
4. If you purchase your subscription online, you must ensure it is activated to your device!
5. Subscription Activation can take up to 24hours
For issues with firmware 2.6.0.0661 please click here.
The Highways England 'Smart Motorway' data link to our Road Angel Server will be performing essential maintenance on Thursday 21st May. The system will be offline from 10am to 2pm, this may essentially affect the alerts you receive on your device. We would like to apologies on behalf of Highways England for any inconvenience this may cause to you. If you need any assistance, please contact our Customer Services Team on 03303203030.
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The Highways England 'Smart Motorway' data link to our Road Angel Server will be performing essential maintenance on Thursday 21st May. The system will be offline from 10am to 2pm, this may essentially affect the alerts you receive on your device. We would like to apologies on behalf of Highways England for any inconvenience this may cause to you. If you need any assistance, please contact our Customer Services Team on 03303203030.
