Last Updated: 1 June 2026
This Privacy & Cookie Policy explains how In Phase International Ltd, Space Data Centers Ltd and associated Road Angel Group brands (“Road Angel”, “we”, “us”, or “our”) collect, use, store and protect your personal information when you use our websites, products, applications, subscriptions and services.
We are committed to protecting your privacy and handling your personal information transparently, securely and in accordance with applicable UK and EU data protection laws, including the UK GDPR, EU GDPR, Data Protection Act 2018 and PECR regulations.
1. Data Controllers
The data controllers responsible for your personal information are:
In Phase International Ltd
DB House, Rani Drive
Nottingham, United Kingdom
Space Data Centers Ltd
DB House, Rani Drive
Nottingham, United Kingdom
Together referred to throughout this policy as “Road Angel Group”.
For privacy-related enquiries, please contact:
Email: privacy@roadangelgroup.com
2. Information We Collect
We collect personal information to provide our products, subscriptions, applications and services.
Information You Provide
- Name
- Billing address
- Delivery address
- Email address
- Telephone number
- Payment details
- Vehicle information
- Account login details
- Subscription information
- Warranty registrations
- Customer support communications
- Product reviews and feedback
- Competition or survey entries
Information Collected Automatically
- IP address
- Browser type
- Device identifiers
- Operating system
- Website usage information
- App usage information
- Diagnostic information
- Connectivity data
- Device event logs
- Crash reporting information
- Cookie and analytics data
Location Information
Certain Road Angel products and apps may process location information including:
- GPS positioning
- Speed awareness information
- Route data
- Device location information
Location data is only processed where required for product functionality or connected services.
Information From Third Parties
- Payment providers
- Delivery carriers
- Fraud prevention agencies
- Marketing platforms
- Analytics providers
- Retail partners
- Warranty providers
- Authorised installers
3. How We Use Your Information
Order Processing
- Process purchases
- Deliver products
- Process payments
- Provide invoices
- Manage subscriptions
- Handle returns and refunds
Customer Support
- Respond to enquiries
- Troubleshoot products
- Manage warranty claims
- Provide technical assistance
Product & Service Functionality
- Operate connected services
- Deliver subscription features
- Enable GPS and speed awareness functions
- Provide firmware updates
- Improve application functionality
Website & App Improvement
- Analyse usage trends
- Improve website performance
- Improve app usability
- Develop new features
- Monitor technical issues
Marketing Communications
Where permitted by law or where consent has been provided, we may send promotional emails, product updates, special offers, subscription reminders and marketing campaigns. You may opt out at any time.
Legal & Security Purposes
- Prevent fraud
- Protect our systems
- Comply with legal obligations
- Respond to lawful requests from authorities
- Enforce our terms and conditions
4. Legal Basis for Processing
| Purpose | Legal Basis |
|---|---|
| Processing orders and subscriptions | Contractual necessity |
| Customer support | Contractual necessity |
| Fraud prevention | Legitimate interests |
| Website analytics | Consent or legitimate interests |
| Marketing communications | Consent or legitimate interests |
| Legal compliance | Legal obligation |
| Product functionality | Contractual necessity |
| Warranty management | Contractual necessity |
5. Subscription Services
Certain Road Angel products and services are subscription-based, including selected GPS tracking products, speed awareness devices, connected cloud services, live driver information services and firmware-enabled premium services.
Subscription fees may be payable monthly or annually depending on the selected product or service.
Subscriptions may automatically renew unless cancelled before the renewal date.
Full subscription terms, cancellation rights and billing details are provided at the point of purchase and within the applicable Terms & Conditions.
6. App Permissions & Device Connectivity
Road Angel mobile applications may request access to certain device permissions including camera, microphone, storage, Bluetooth, Wi-Fi and location services.
These permissions are required for product functionality such as dash cam connectivity, video playback, GPS tagging, firmware updates, device pairing and file management.
Video recordings and location information are generally stored locally on the device or connected hardware unless cloud-based functionality is specifically enabled.
7. Firmware & Software Updates
Our applications and devices may periodically connect to secure Road Angel servers to verify software versions, download firmware updates, improve product security, maintain compatibility and fix technical issues.
These connections may include limited technical and diagnostic information.
8. Sharing Your Information
We do not sell your personal information.
Service Providers
We may share information with payment processors, delivery providers, cloud hosting providers, customer support providers, marketing platforms, analytics providers and fraud prevention agencies.
These providers may only process information on our behalf and under appropriate contractual safeguards.
Retail & Installation Partners
We may share information where necessary to fulfil orders, arrange installations, provide warranty support or deliver connected services.
Legal Authorities
We may share information where required to comply with legal obligations, prevent fraud, protect rights or safety, or respond to lawful requests.
Business Transfers
If Road Angel Group undergoes a merger, acquisition, restructuring or sale of assets, customer information may form part of the transferred business assets.
9. International Data Transfers
Your information may be processed outside the United Kingdom or European Economic Area.
Where international transfers occur, we implement appropriate safeguards including UK International Data Transfer Agreements, Standard Contractual Clauses and adequacy decisions approved by relevant authorities.
10. Data Retention
We retain personal information only for as long as reasonably necessary.
| Data Type | Retention Period |
|---|---|
| Order records | Up to 7 years |
| Tax and accounting records | Up to 7 years |
| Warranty records | Warranty period plus legal limitation period |
| Support tickets | Up to 3 years |
| Marketing preferences | Until withdrawn |
| Website analytics | Up to 26 months |
| Subscription records | Duration of subscription plus legal retention period |
Retention periods may vary where required by law or for legitimate business purposes.
11. Your Rights
Under data protection laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent
- Request data portability
- Lodge a complaint with a supervisory authority
To exercise your rights, please contact privacy@roadangelgroup.com.
12. Marketing Preferences
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in emails, updating your account preferences or contacting customer support.
Operational communications relating to orders, subscriptions, warranties or product safety may still be sent where necessary.
13. Security Measures
We implement appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
These measures may include SSL encryption, secure payment processing, access controls, authentication procedures, firewall protection and security monitoring.
No system can be guaranteed completely secure; however, we continually review and improve our security practices.
14. Third-Party Websites & Services
Our websites and applications may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of external websites.
We recommend reviewing the privacy policies of any third-party services you access.
15. Children's Privacy
Road Angel products and services are not directed toward children under 16 years of age.
We do not knowingly collect personal information from children.
16. Cookies Policy
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help websites function properly and improve user experience.
Types of Cookies We Use
Necessary Cookies
Required for website functionality, shopping baskets, secure login and checkout functionality. These cookies cannot be disabled.
Analytics Cookies
Used to understand website usage, improve website performance and analyse visitor behaviour. These may include services such as Google Analytics and Shopify Analytics.
Advertising Cookies
Used to deliver personalised advertising, measure campaign effectiveness and track marketing performance. These may include Google Ads, Meta Pixel, TikTok Pixel and Klaviyo tracking.
Functional Cookies
Used to remember preferences, improve usability and enable enhanced website functionality.
17. Managing Cookies
You may manage cookie preferences through your browser settings or our cookie consent banner.
Disabling certain cookies may affect website functionality.
18. Complaints
If you are unhappy with how we process your personal information, please contact us first.
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO): https://ico.org.uk
19. Contact Information
Road Angel Group
DB House, Rani Drive
Nottingham, United Kingdom
Privacy Contact:
privacy@roadangelgroup.com
20. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time.
Any changes will be published on this page together with the revised update date.