Privacy and Cookie Policy

Privacy Policy

At Road Angel Group we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. Please read on for more details about our privacy policy.

What information do we collect?

How do we use it?

  • When you order, we need to know your name, e-mail address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your orders and to notify you of the status of your order. We do not store credit / debit card details or share them with any third parties.
  • We also ask for your telephone number which enables us to contact you urgently if there is a problem with your order. For some international deliveries this number may be given to our couriers.
  • when you submit a customer review, we also ask for your e-mail address.
  • We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store.
  • We may also use the information we collect to occasionally notify you about important functionality changes to the Web site, new Road Angel Group services and special offers we think you'll find valuable.

How does Road Angel Group protect customer information?

  • When you place orders or access your account information, we offer the use of a secure server. The secure server software encrypts all information you input before it is sent to us. Furthermore, as required by the UK Data Protection Legislation, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

Will Road Angel Group disclose the information it collects to outside parties?

  • Road Angel Group does not sell, trade or rent your personal information to others.

In summary

We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Road Angel Group possible and to enhance your overall shopping experience.

Your consent

By using our Web site, you consent to the collection and use of this information by Road Angel Group. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Please note your personal information may also be used by us and our affiliates to occasionally notify you about important functionality changes to our Web site, new Road Angel Group services and special offers we think you'll find valuable. if you do not wish to be contacted about special offers or services, please email us via the contact us page or you can unsubscribe directly from any of our promotional emails where you will find a link to unsubscribe at the bottom.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you, please write to:

542 546 Mansfield road,
Sherwood,
Nottingham,
NG5 2FR

If you believe that any of the information we hold of you is incorrect, please write to us or email us via the contact us page and we will promptly correct any information found to be incorrect.

Cookies

Cookies are tiny text files stored on your computer when you visit certain web pages. Cookies are not a new thing. They have been used for many years. We are giving you this information due to the recent legislation and to make sure we're honest and clear about your privacy when using our website.

Here at Road Angel Group we use cookies to keep track of what you have in your basket and what products you have recently viewed to make your visit to our website friendlier and easier to navigate whilst placing your order.

To order products on roadangelgroup.com, you need to have cookies enabled - see the Managing cookies section below if you want to enable or disable cookies on your browser.

Please note that cookies can't harm your computer. We don't store any private information like credit card details, address etc.. but we do store cookies to track the process of your order so we can gather statistical data and to track orders to completion so we can see which marketing channels are working best for us and so we can reward them for directing you to us.

We also have relationships with carefully-selected suppliers who may also set cookies during your visit to be used for remarketing purposes - in other words to show you different products and services based on what you appear to be interested in. If you would like to opt out, you can go to the Network Advertising Initiative website N.B. We are not responsible for the content of external websites.

Our Main Cookies

Here's a list of the main cookies we use, and what we use them for.

Cookie Name

Purpose

__utma, __utmb, __utmc, __utmz, __utmv

These cookies enable the function of Google Analytics. This helps us collect and analyse visitor information such as browser usage, new visitor numbers, response to marketing activity and shopping times. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant.

This data can only be seen by the relevant teams at Road Angel Group and Google and never shows any confidential information.

Managing Cookies - How to check cookies are enabled for PCs

Google Chrome

Click on 'Tools' at the top of your browser window and select Options Click the 'Under the Hood' tab, locate the 'Privacy' section, and select the 'Content settings' button Now select 'Allow local data to be set'

Microsoft Internet Explorer 6.0, 7.0, 8.0

Click on 'Tools' at the top of your browser window and select 'Internet options' , then click on the 'Privacy' tab Ensure that your Privacy level is set to Medium or below, which will enable cookies in your browser Settings above Medium will disable cookies

Mozilla Firefox

Click on 'Tools' at the top of your browser window and select Options Then select the Privacy icon Click on Cookies, then select 'allow sites to set cookies'

Safari

Click on the Cog icon at the top of your browser window and select the 'Preferences' option Click on 'Security', check the option that says 'Block third-party and advertising cookies' Click 'Save'

Managing Cookies - How to check cookies are enabled for Mac

Microsoft Internet Explorer 5.0 on OSX

Click on 'Explorer' at the top of your browser window and select 'Preferences' options Scroll down until you see 'Cookies' under Receiving Files Select the 'Never Ask' option

Safari on OSX

Click on 'Safari' at the top of your browser window and select the 'Preferences' option Click on 'Security' then 'Accept cookies' Select the 'Only from site you navigate to'

Mozilla and Netscape on OSX

Click on 'Mozilla' or 'Netscape' at the top of your browser window and select the 'Preferences' option Scroll down until you see cookies under 'Privacy & Security' Select 'Enable cookies for the originating web site only'

Opera

Click on 'Menu' at the top of your browser window and select 'Settings' Then select 'Preferences', select the 'Advanced' tab Then select 'Accept cookies' option