Support Centre

Whether you need support for your Road Angel PURE, GEM or your HALO, you can find everything you need to know here.

SPEED AWARENESS

PURE TOUCH

Manufactured: 2019 >

MANUALS & GUIDES

SOFTWARE AND FIRMWARE

Pure Touch settings are configured via the Smartphone App. Firmware is updated via the Pure Touch automatically.

App Compatibility: Requires iOS 9.0 or later. Compatible with iPhone, iPad and iPod touch | Android 4.1 and up

  • All public released firmware versions with associated changes

  • 0.10.2

    Released: 28/02/2020

    1. Fixed an issue where the Alerts Database could show 00000
  • 0.10.1

    Released: 26/02/2020

    1. Fixed an issue where RSL installation during onboarding would not complete
  • 0.10.0

    Released: 25/02/2020

    1. Auto standby stays on power for 1 hour, maintains GPS info
    2. Check subs expiry date, support speedo mode
    3. Show GPS signal strength in system info
    4. Rework time handling to acquire network time faster and reliably
    5. Added global sound configuration options
    6. Live camera van sharing
    7. Fix: Don't repeat voice warning for same alert
    8. Fix: Don't shutdown from sleep mode if power is connected
    9. Fix: Show expiry date in UK format
    10. Fix: Smart Motorways sometimes failed to work until rebooted
    11. Fix: Drop and restore WiFi connection as device moves in and out of range
    12. Fix: Allow wifi and subs to be unset
    13. Fix: Alerts on residential roads could be mis-located
  • 0.9.0

    Released: 31/01/2020

    1. Improve smart motorway speed
    2. Add Caution/Warning prefix to sound files
    3. Show WiFI SSID in system info
    4. Show 24 hour clock
    5. Fix: Don't show speed limit 0 on safety alerts
    6. Fix: Use lowest of alert speed and smart motorway speed
    7. Fix: Overspeed loop options
    8. Fix: Cancel alert when leaving road
    9. Fix: Don't cancel smart motorway fetches if first one fails
  • 0.8.4

    Released: 24/01/2020

    1. Improved 4G cellular connection
    2. Improved firmware update over mobile connection
    3. Improved shake to wake / Auto standby
    4. Improved auto brightness control
    5. New on-boarding timeout messages
    6. Improved feedback on WiFi connection status
    7. Improved System information display style
    8. New icon when settings are updated
    9. New firmware downloading and update ready icons
    10. Fix for time displayed in wrong location
    11. Fix for new alerts that were not downloading
  • 0.7.1

    Released: 10/01/2020

    1. AGPS support for faster GPS lock
    2. Faster startup and loading indicators
    3. Reduce network traffic
    4. Fix hang when device is powered off
    5. Show an error if WiFi password is incorrect
    6. Keep network connection when moving between Mobile and WiFi signals
    7. Update screen when GPS lock is lost
    8. Update Alert Database version correctly
    9. Detect short circuit on external GPS antenna
    10. Low battery alert message
    11. Show time on GPS screen
    12. Fix GPS antenna unknown message
    13. Block popup messages during onboarding
    14. Improve some onboarding text
  • 0.5.2

    Released: 23/12/2019

    1. Initial Public Release

PURE

Manufactured: 2018 >

MANUALS & GUIDES

FIRMWARE & SOFTWARE

  • All public released firmware versions with associated changes

  • 2.6.0.0659

    Released: 18/02/2020

    1. Road Speed Library (RSL) Update - February 2020
  • 2.6.0.0657

    Released: 22/10/2019

    1. Road Speed Library (RSL) Update - October 2019
  • 2.6.0.0654

    Released: 04/10/2019

    1. Bug fixes & Improvements
  • 2.6.0.0652

    Released: 30/07/2019

    1. Fix for the Bus Lane Camera feature being able to toggle on/off
    2. Further improvements to the Snap to Road feature
  • 2.6.0.0648

    Released: 09/07/2019

    1. Road Speed Library (RSL) Update - July 2019
    2. Snap to Road Feature
    3. Bus Lane Camera Support
  • 2.6.0.0640

    Released: 16/05/2019

    1. Smart Polling for Smart Motorways. Changed the polling logic to help with power management and discharging.
  • 2.6.0.0635

    Released: 26/03/2019

    1. Fix to cancel an alert if you are no longer on the road containing the alert
    2. Fix to restore some missing specs cameras
    3. Fix for cameras that could be 10-20 meters off where they should be
    4. Fix for voice alerts when entering an average speed zone not at the start
    5. Fix for hardwire mode will now only activate once power has been connected
    6. Fix for missing speeds for Average Speed cameras
    7. Fix for occasionally requiring a restart to restore road speed and alert updating
    8. Fix where alerts were not deleted in some cases
    9. Fix where camera van and fixed camera sounds could not be set independently
    10. Fix for the DST time offset
    11. Update the firmware update available message
  • 2.6.0.0626

    Released: 22/02/2019

    1. 1 minute polling for Smart Motorways
    2. Fix for split voice volume
  • 2.6.0.0623

    Released: 04/02/2019

    1. Road Speed Library (RSL) Update - February 2019
    2. Smart Motorway Feature - 3 Month Trial
    3. Fix for 70mph dual carriageways where the carriageways are widely separated were being reported as 60mph
    4. Improve robustness when Road Speed Library is updated
    5. Fix for 5mph speed limit that was picked up from nearby trails with no car access
    6. Add Smart Motorway Information to Unit Data page
    7. Removal of grey map graphic, replace with “Pure” blue background
    8. Revised "stolen” device" message
    9. New "boot up" screen
    10. New "power down" screen
    11. New "searching for satellites" screen
    12. New "firmware availability" notice now needs dismissing by user pressing a button
  • 2.6.0.0617

    Released: 09/11/2018

    1. Adds use of Assisted GPS which will improve GPS lock time in some situations
  • 2.6.0.0616

    Released: 22/10/2018

    1. Road Speed Library (RSL) Update - October 2018
  • 2.6.0.0612

    Released: 12/09/2018

    1. Correct check for being an HGV in Scotland
    2. Resend IMEI info when subscription is gained
    3. Poll period of 0.5s with Antenova GPS
    4. Fix for sound issue with Bell and Dit
    5. Fix for boot loop and reboots when connecting to USB
    6. New Camera Van icons
    7. New behavior for Live Camera Van
    8. Telit support
    9. Mute current alert
    10. Disable demo mode
    11. Correct phone number
    12. Fix error with low battery showing when actually fully charged
  • 2.6.0.0604

    Released: 08/08/2018

    1. Road Speed Library (RSL) Update - July 2018
    2. 5 Day Subscription Trial Mode
    3. Fix for Some database changes we made were still being alerted to devices after a full update from the server
    4. Fix for sounds on the device stopped after 30-60 Minutes continued use
    5. The Temperature at Which the Pure Forces a Shutdown has been raised to 65℃
    6. Improvements to the Charging algorithm for all round better power performance
  • 2.6.0.0597

    1. Bug fixes & Improvements
  • 2.6.0.0593

    1. Bug fixes & Improvements
  • 2.6.0.0591

    1. Bug fixes & Improvements
  • 2.6.0.0584

    1. Bug fixes & Improvements
  • 2.6.0.0580

    1. Bug fixes & Improvements

GEM | GEM+

Manufactured: 2012-2017

MANUALS

SOFTWARE

  • All public released firmware versions with associated changes

  • 2.6.0.0660

    Released: 18/02/2020

    1. Road Speed Library (RSL) Update - February 2020
  • 2.6.0.0658

    Released: 20/10/2020

    1. Bug fixes & Improvements
  • 2.6.0.0655

    Released: 02/10/2019

    1. Road Speed Library (RSL) Update - October 2019
  • 2.6.0.0650

    Released: 24/07/2019

    1. Road Speed Library (RSL) Update - July 2019
  • 2.6.0.0636

    Released: 26/03/2019

    1. Road Speed Library (RSL) Update - March 2019
    2. Fix bug where alerts were not deleted in some cases
    3. Add Database ID to unit data screen
    4. Fix for the DST time offset

PROFESSIONAL CONNECTED

DASHCAMS

HALO FHD

Manufactured: 2018 >

MANUALS & GUIDES

HALO PLAYER INSTALLATION

HALO PRO

Manufactured: 2018 >

MANUALS & GUIDES

FIRMWARE

  • All public released firmware versions with associated changes

  • 3.6.3.45

    Released: 24/07/2019

    1. Fixed an issue where the Halo Pro could show the wrong time.
  • 3.6.3.43

    Released: 02/04/2019

    1. Fixed An issued with iPhones running iOS 12+ using mobile data along with Wi-Fi data streaming.
    2. Added new voice sounds.

HALO DRIVE

Manufactured: 2018 >

HALO GO

Manufactured: 2018 >

DISCONTINUED

Vantage

2010-2012

Professional

2008-2010

Nav9000

2007-2008

Nav7000

2007-2008

Nav6000

2007-2008

Plus

2006-2008

Navigator

2005-2007

Compact

2005-2006

New

2004-2005

Classic USB

2002-2004

Classic Serial

2002-2004